OUR GUARANTEE AND FAQS

Our Guarantee

We are very, very good at getting the match between you and your new staff member right first time—we don’t believe in wasting your time, or the candidate’s time by trying to force a square peg into a round hole.


But in recruitment we are dealing with people, and occasionally things don’t go according to plan. If that happens, we won’t leave you out of pocket or in the lurch – it’s why we have our unique Money Back Guarantee and Replacement Guarantee.


Permanent placements


We give you a full refund or a free replacement if your new staff member doesn’t work out within 12 weeks.


Temporary/contract placements


We give you a full refund or a free replacement if your new staff member doesn’t work out within four hours if the placement is less than a week, or within one day if the placement is more than a week.

Accreditations, Affiliations and Policies

Accreditations

Affiliations

Policies

Conditions and Fees

Terms of Business

We operate according to our standard Terms of Business, which outline the high level of recruitment services and value that we offer.


We also provide a set of terms for our Premium Exclusive recruitment product. To view these terms, please contact your recruitment specialist or our offices.


Click through to request a copy our standard Terms of Business.

Employer FAQs

  • 1. What are the benefits of using an agency?

    With our industry and recruiting expertise we can find better people for you reliably and quickly. We save you time and money; once you add up the costs of phone calls and advertising, and the time you spend writing position descriptions, sorting through the applicants, shortlisting, reference checking … well, we think your efforts are better spent working on your business!

  • 2. What areas do you specialise in?

    We have three specialist divisions – Professional Business Support, Legal Support, Accounting & Finance; Technology & Projects; Marketing, Communications & Sales; and Government & Affiliates. Our Professional Business Support division recruits across all industries.

  • 3. Do you charge for advertising?

    No. The cost of advertising is included in our success fee, unless you want to brand the advert.

  • 4. How long do you spend interviewing candidates?

    The average interview takes approximately 45 minutes to 1 hour, however this can differ depending on the role.

  • 5. How much information do I need to provide when briefing you?

    We encourage you to meet with us face-to-face (or over Teams/Zoom where lockdowns are in place) so that we can find out everything we need and get to know you properly. Our recruitment specialists know the right questions to ask to understand your brief, saving you time in the long run.

  • 6. How can I get the most from my recruitment specialist?

    One word: communication. Regular and open discussion is very much encouraged, and your recruitment specialist will be in regular contact.

  • 7. What happens when candidates are presented to me by my recruitment specialist?

    Great candidates are in high demand, so we recommend that as soon as your recruitment specialist presents candidates to you, you interview them as quickly as possible. Your recruitment specialist will work to keep the candidate interested and up to date as you get the process rolling.

  • 8. What happens if the candidate does not work out?

    If a candidate does not work out for whatever reason within their probationary period, we will replace them free of charge, or refund your fee. For permanent staff the probationary period is 12 weeks, for temporary staff it’s one day if the assignment is more than a week, or four hours if the assignment is less than a week.

  • 9. Where do you advertise?

    We use a range of social media, search tools, networks, our database and head-hunting to find quality candidates. We also receive a large number of referrals from our existing clients and candidates.

  • 10. What geographical locations do you service?

    Our strength is across the greater Sydney area given our head office is here, however we also place roles across Melbourne, Brisbane, Camberra & Perth CBDs and suburbs. 

  • 11. How much will a temporary staff member cost me?

    This will vary depending on the skills you need the candidate to have. An overview of our fees is outlined in our pricing section and includes all costs such as Superannuation, payroll tax, insurance, and GST.

  • 12. How long can I have a temporary staff member for?

    There is a minimum callout of 4 hours for temporary staff. You can take a temp on from a ½ a day assignment to an ongoing assignment.

  • 13. How are candidates skills tested?

    The standard tests we ask candidates to perform include data entry, typing and specific computer software testing. We can also tailor skills testing to meet your requirements—we have over 900 available.

  • 14. What happens if a temporary candidate does not work out?

    We’ll check in with you in the first 4 hours of an assignment to make sure you’re happy with your new team member. If not, and the assignment is less than a week, we will refill the role free of charge, or refund your fee. For assignments of more than one week, we will provide a full refund for time worked and an immediate replacement with a day’s notice.

  • 15. Will I be charged for public holidays and annual leave?

    No, you are only charged for the hours the temporary staff member works.

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