Application Support Engineer

Contract Type:

Contractor

Location:

Sydney - New South Wales

Industry:

Information & Communication Technology

Contact Name:

Craig Nel

Contact Email:

craign@coxpurtell.com.au

Contact Phone:

0292203400

Date Published:

04-Feb-2025

 

 

  • Sydney, NSW
  • Hybrid (3 WFH days p/week)
  • 12-month contract highly likely to convert to permanent
  • Full-time (38 hours per week)
  • Rate: $59 p/hour including Super



About the Role:



A leading global technology company is seeking an experienced Tech Support Engineer to join their Platform Technologies Team in Sydney. This role is customer-facing and requires strong technical expertise along with a passion for problem-solving. You will be responsible for troubleshooting and resolving complex technical issues, guiding customers through critical challenges, and ensuring a seamless support experience.



Key Responsibilities:

  • Provide technical support to customers via web, chat, email, and phone.
  • Diagnose and resolve complex technical issues related to the ServiceNow platform.
  • Utilize diagnostic tools to identify root causes of issues.
  • Collaborate with internal teams to escalate and resolve advanced problems.
  • Document issues, solutions, and technical processes effectively.
  • Contribute insights for process and product improvements based on customer feedback.



Key Skills & Experience Requirements:

  • Solid application/technical support experience in a SaaS environment.
  • Strong problem-solving, communication, and customer service skills.
  • Advanced knowledge of RDBMS - MySQL OR Postgres (Oracle is a plus).
  • Basic understanding of Java/JavaScript code.
  • Experience with ITSM, ITIL, or CMDB frameworks.
  • Understanding of remote administration tools (SSH, SNMP, WMI, PowerShell).

*Must have unrestricted, permanent working rights in Australia

Why Apply?

  • Work with a global leader in cloud-based digital workflow solutions.
  • Engage in challenging, high-impact technical work.
  • Collaborate with top industry professionals in a fast-paced environment.
  • 12-month contract with potential for extension.



Ready to make an impact? Apply now to join a dynamic support engineering team dedicated to delivering exceptional customer experiences and driving the success of global operations.


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OUR BLOG

By Toby Conran February 19, 2025
Recruitment is a tough game, especially when you're new to the industry. There's a lot to take in - KPIs to hit, industries to learn about, relationships to build, and cold calls to make. Your first few weeks and months as a recruiter can be overwhelming as you try to grow your expertise. In this blog, I cover some key tips that will have you kicking open doors in no time! Be Authentic Everyone has their own communication style and workflow. Find what works for you and stay true to it. You'll build stronger relationships with candidates and clients when you're professional while still letting your unique personality shine through. Be Confident in What You Offer Understand the value you bring as a recruiter and don’t be afraid to promote it. If you want your clients and candidates to stick around, you must believe that you’re the problem solver they need - and make sure they know it too. Establish a Process Early On Figure out what works best for you and build consistency into your daily workflow. Having a structured approach will help you stay organized and productive. Listen to Your Colleagues Your colleagues will be your best teachers in recruitment. Pay attention to how they handle different situations - how do they build rapport quickly? How do they deliver good (or bad) news? Listen to their questioning techniques and "borrow" the best ones to refine your own style. Learn from Your Candidates Use your conversations with candidates as a learning opportunity. Even the most complicated roles become clearer when you hear about them from different perspectives. Get on the Phone You don’t build strong relationships through emails alone. Prioritise in-person or phone-based communication to maximise your influence and establish real connections. Eat the Frog Tackle the least enjoyable task first thing in the morning. That way, you start the day on a high instead of procrastinating on that one difficult phone call. Be Consistent with Business Development Make Business Development (BD) a daily habit. Consistently building relationships and pipeline will ensure long-term success. Celebrate Successes Take time to acknowledge both your personal wins and team achievements. Whether it's securing that elusive client meeting or making your first placement, celebrating successes is key to avoiding burnout. "Recruitment is a marathon, not a sprint - stay authentic, stay consistent, and success will follow."

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