Showroom Consultant

Contract Type:

Full Time

Location:

Underwood - Queensland

Industry:

Sales

Contact Name:

Sophie Kelly

Contact Email:

SophieK@coxpurtell.com.au

Contact Phone:

0292203400

Date Published:

19-Feb-2025

 

 

Showroom Consultant
$70k + Super
UNDERWOOD, QLD - 4119
Permanent - Full-time
On-site role (Monday – Friday 9 – 5 only)

Cox Purtell is currently working with a global leader in functional furniture fittings, who are seeking a dedicated and customer-focused individual to join their team as a Customer Service Consultant. As a family-owned company, they place a strong emphasis on their people.

Role Overview:

Reporting to the aligned State Sales Manager, a Showroom Consultant’s role is to plan and carry out direct marketing and sales activities so as to maintain and develop sales of the product range to the aligned market through the showroom premises.

Duties include but are not limited to:
• Customer Support:
o Responsible for greeting customers and supporting them through their visit at the Showroom.
o Responsible for answering incoming calls in a timely and professional manner.
o Responsible for maintaining customer/visitor registration database.
o Maintain and develop existing and new customers face-to-face through appropriate propositions and ethical sales methods.
o Where required, support all staff in preparing for customer visits, trade events, or VIP customer visits.
o Attend and assist in representing the organisation at trade shows, exhibitions and special events as required.
o Responsible for follow up calls, communications and campaigns as required.
• Administrative:
• Perform general administration duties as required within the role and in a timely fashion (maintaining files, records & documents)
• Ensure showroom and aligned state is well maintained including:
o Appearance, cleanliness and hygiene.
o Working order of displays and equipment.
o Building maintenance as per lease agreements.
o Ensure marketing material and brochures are readily available.
• Planning:
o Through internal training and product knowledge, be competent in presenting specific topics to a variety of audiences.
o Utilise Internal Program to maintain and develop a computerised customer and prospect database.
o Assist with new product release campaigns, functions and training programs as required.

Skills & Experience:

• Well-developed inter-personal skills.
• Adept negotiating skills.
• Solid organization skills.
• Ability to work well with others.
• Problem solving and time management skills.
• Effective verbal, presentation and listening communications skills.
• Effective written communications skills.
• Previous experience/exposure to an internal sales environment particularly in relation to kitchen hardware would be highly regarded.

Why Apply?

• Be part of a global company with a strong focus on people and values.
• Opportunity for growth and development in a supportive work environment.
• Work with a dynamic team committed to delivering exceptional customer service.
• If you're a customer-focused individual with a passion for providing outstanding service and technical support, we want to hear from you! Apply now and become a part of the team.



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By Toby Conran February 19, 2025
Recruitment is a tough game, especially when you're new to the industry. There's a lot to take in - KPIs to hit, industries to learn about, relationships to build, and cold calls to make. Your first few weeks and months as a recruiter can be overwhelming as you try to grow your expertise. In this blog, I cover some key tips that will have you kicking open doors in no time! Be Authentic Everyone has their own communication style and workflow. Find what works for you and stay true to it. You'll build stronger relationships with candidates and clients when you're professional while still letting your unique personality shine through. Be Confident in What You Offer Understand the value you bring as a recruiter and don’t be afraid to promote it. If you want your clients and candidates to stick around, you must believe that you’re the problem solver they need - and make sure they know it too. Establish a Process Early On Figure out what works best for you and build consistency into your daily workflow. Having a structured approach will help you stay organized and productive. Listen to Your Colleagues Your colleagues will be your best teachers in recruitment. Pay attention to how they handle different situations - how do they build rapport quickly? How do they deliver good (or bad) news? Listen to their questioning techniques and "borrow" the best ones to refine your own style. Learn from Your Candidates Use your conversations with candidates as a learning opportunity. Even the most complicated roles become clearer when you hear about them from different perspectives. Get on the Phone You don’t build strong relationships through emails alone. Prioritise in-person or phone-based communication to maximise your influence and establish real connections. Eat the Frog Tackle the least enjoyable task first thing in the morning. That way, you start the day on a high instead of procrastinating on that one difficult phone call. Be Consistent with Business Development Make Business Development (BD) a daily habit. Consistently building relationships and pipeline will ensure long-term success. Celebrate Successes Take time to acknowledge both your personal wins and team achievements. Whether it's securing that elusive client meeting or making your first placement, celebrating successes is key to avoiding burnout. "Recruitment is a marathon, not a sprint - stay authentic, stay consistent, and success will follow."

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